Use Payouts to review store earnings, settlement records, payment details, payout records, and disputes. This page answers two key questions: where your order money is, and how much is currently eligible for cash out.
What the Payouts page shows
In Payouts, you may see:
- Top balance cards, including Available balance, In clearing, Reserve, and Available for cash out
- Payments - customer payment records
- Settlement history - settlement batches and net amounts
- Payouts - cash out history
- Disputes - disputes, chargebacks, or information requests
- Cash out - a button to request payout when conditions are met
Filters can vary by tab and by the data currently available.
Balance metrics
Common balance fields include:
| Field | Meaning |
|---|---|
| Available balance | Account balance available after current holds and rules |
| In clearing | Funds still in clearing |
| Reserve | Funds held for refunds, disputes, or platform rules |
| Available for cash out | Amount currently eligible for cash out |
Available for cash out can be lower than total order payment because fees, refunds, reserves, disputes, and settlement timing may apply.
Payment details
The Payments tab shows payment records connected to orders. Common fields include:
| Field | Meaning |
|---|---|
| Order number | Related order |
| Payment amount | Amount paid by the customer |
| Payment status | Current payment state |
| Product cost | Product or supplier cost when available |
| Fees | Payment processing or platform-related fees |
| Net | Amount after deductions and adjustments |
Use payment details to understand how order payment becomes settlement amount.
Settlement history
Settlement history groups transactions into settlement batches. It helps explain why order amount and settlement amount may differ.
Adjustments can include:
- Payment processing fees
- Product cost
- Dropshipping service-related fees
- Refund amount
- Disputes or chargeback-related amounts
- System adjustments
- Reserved funds
Use Settlement history and the batch detail Net amount as the main reference for earnings, not only the customer payment amount shown in order details.
Settlement cycle
| Stage | Cycle | Meaning |
|---|---|---|
| Clearing | 45 days | After the buyer pays, Fypro completes clearing between the platform and supplier within 45 days |
| Settlement | 5 days | After clearing is complete, Fypro completes settlement between the platform and merchant within 5 days |
| Settlement complete | - | Once settlement succeeds, funds become available in the merchant fund account. You can request cash out based on your payout setup. Banks or payment channels may need extra processing time |
Fund activity runs on business days. Non-business days may extend timing.
Payout records
Open the Payouts tab to view cash out history. Common fields include:
| Field | Meaning |
|---|---|
| Creation date | Time the payout request was created |
| Type | Fund transfer type |
| Payment account | Account receiving the payout, usually PayPal |
| Payout amount | Amount requested |
| Fees | Payout-related fees |
| Transfer reference | Payout reference |
| Description | Notes or system description |
The arrival time depends on PayPal and payment channel processing. The Payouts page records transfer information initiated from Fypro.
Request cash out
When Available for cash out has an eligible amount and your PayPal and tax information meet the requirements, click Cash out.
Typical steps:
- Open Payouts
- Click Cash out
- Check Available for cash out and Payout to
- Enter Payout amount
- Click Confirm
If the payout amount is below the minimum, above the maximum, or above the currently available amount, the input may be unavailable or rejected.
If the dialog says Cash out is temporarily unavailable, go to Settings -> Payout Details to complete PayPal or tax setup, or wait for review to pass.
Refunds and disputes
Refunds, returns, chargebacks, and disputes can affect your fund account:
- Refunds may reduce available balance and affect the next settlement net amount
- Return-related fees may be deducted from refunds or reflected as adjustments
- Disputes may hold part of Available balance or Reserve
- Supplier-cost reviews may adjust whether product cost or return cost is credited back
Use the order detail page, Settlement history, and dispute records together when investigating balance changes.
FAQ
Why are order amount and settlement amount different?
Order amount is not always the amount you can cash out. Payment fees, product cost, service fees, refunds, disputes, reserves, and adjustments can change the net settlement amount.
When can I cash out?
Cash out is available when you have eligible Available for cash out amount and required PayPal and tax setup is complete. The page status is the source of truth.
Does Fypro automatically cash out for me?
No. When cash out is available, you request it from the Payouts page.
Why is my payout still processing?
PayPal, banks, and payment channels may need additional processing time. Check the payout record and transfer reference in Payouts.