Drop Pay is the payout and balance layer used for store earnings. It helps record customer payments, settlement, reserves, and cash out activity. To cash out, configure PayPal and tax information in Settings -> Payout Details.
What Drop Pay is
Drop Pay connects order payments, settlement records, available balance, and payout records. You will usually use two areas:
- Settings -> Payout Details - configure PayPal and tax information
- Payouts - view balances, payments, settlements, disputes, and cash out history
Customers can place orders before payout details are complete, but Cash out may be unavailable until required account and tax information is approved.
Before you start
Prepare:
- A PayPal account that can receive payouts
- Tax residency and tax form information
- Legal name and required identity or tax documents
- A clear understanding that review status may affect cash out availability
Use the information shown on the page as the source of truth. Requirements can vary by account, region, and payment rules.
Configure Payout Details
- Open the account menu in the top right
- Click Settings
- Open Payout Details
- Enter PayPal account information
- Complete tax information and upload required documents if prompted
- Submit for review
After submission, the page shows the current review or account status.
Review status
You may see statuses such as:
| Status | Meaning |
|---|---|
| Pending | Information has been submitted and is under review |
| Active | Required information is accepted and payout setup is available |
| Rejected | Information failed review and needs correction |
| Inactive | Setup is incomplete or not yet available |
If review fails, return to Settings -> Payout Details, check the failure reason, fix the information, and click Re-submit when available.
Fees and limits
The page may show Drop Pay information such as:
- Settlement and income currency, usually USD
- Payout destination, usually PayPal
- Payment processing fees and payout fees
- Payout limits or availability rules
Specific fees, cash out limits, review requirements, and availability status can change based on account configuration, payment method, return/refund status, disputes, and platform rules. Use the live information in Payout Details and Payouts as the source of truth.
FAQ
Can customers order before I connect PayPal?
Yes. Order processing and cash out are separate. Customer payments can be recorded, but Cash out may be unavailable until PayPal and tax information are complete.
Why is Cash out unavailable?
Common reasons include missing PayPal information, missing tax information, tax review not approved, review still pending, insufficient available amount, or account-level restrictions.
Can I change my PayPal email?
If the page allows it, update payout account information in Settings -> Payout Details. Changes may not apply to payout requests already submitted or being processed.
What if tax review fails?
Return to Settings -> Payout Details, review the failure reason, fix the information, and submit again. Make sure name, tax residency, country or region, tax form type, and uploaded documents match.